SUPPORT

At fragitrahaksi our friendly Customer Support personnel will help you to get answers to any questions you may have.

You can either use our LIVE Customer Support Chat, which you will find in the lower right corner of the site (Open 16-24:00 CET, 365 days a year) or email fragitrahaksi Customer Support Helpdesk.

Please note that all support is currently only provided in the following languages; English, German, Danish, Swedish and Polish.

Before contacting us, please check the FAQ section (Visit our FAQ here) where most of the common issues have been addressed. If your question(s) is not answered via the FAQ you can either use our LIVE Customer Support Chat or if they are offline sent an email to fragitrahaksi Customer Support Helpdesk. (Support email requests will be addressed within 24 hours upon reception)

When emailing Customer Support please be as detailed as possible with your question, like if you had an incident or issue with one of our servers or services please provide us with the date, time, the server name etc., that way we can faster get back to you with an answer. If you have a registered account, please ensure that you provide us with minimum your username and the email you registered with (Never send in or give your password to anyone and therefore will also never ask for it, for your own safety).

We'll do our best to answer your question(s) as quickly as possible.